| Theme | Artificial Intelligence, Industry 4.0 |
|---|---|
| Project title | Quality system for the evaluation of 8D report contents (QuSys) |
| Project duration | 01.11.2014 – 31.10.2016 |
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| Press release |
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Vergangene Termine gefunden
- 23.01.2015
- IPH – Institut für Integrierte Produktion Hannover gGmbH, Hollerithallee 6, 30419 Hannover
- 20.07.2015
- Hochschule Hannover, Ricklinger Stadtweg 120, 30459 Hannover
- 11.11.2015, 10:30 h - 14:30 h
- GFaI, Volmerstraße 3, 12489 Berlin
- 08.06.2016, 10:30 h - 14:30 h
- IPH – Institut für Integrierte Produktion Hannover gGmbH, Hollerithallee 6, 30419 Hannover
- 08.12.2016, 10:30 h - 13:30 h
- GFaI, Volmerstraße 3, 12489 Berlin
Publications about the project
In complaint management, 8D reports are used to document the analysis and elimination of errors. However, the quality of these reports is often insufficient and leads to longer processing times and the repetition of errors. The newly developed evaluation system QuSys enables an automated check of 8D reports.
complaints, quality, evaluation system, errors, 8D reports
Regarding the handling of complaints by customers, 8D reports are used for analysis and correction of errors that occur in the production process. However, the quality of these reports is often inadequate and leads to longer processing time and errors. Due to time and capacity restrictions in most cases, 8D reports undergo inadequate internal quality testing. Consequently, the aim of optimizing internal processing fails and poor 8D reports with insufficient solutions are sent to the customer. In this paper, we describe problems with faulty 8D reports in detail, and then present a system that automates quality checking of 8D reports based on these facts. This paper focusses on the basic structure of the developed system and how it improves the quality level of 8D reports within the complaint handling process.
complaint, quality management, 8D method, 8D report
8D-reports are used to analyze and eliminate errors. Often the quality of 8D-reports is poor and leads to long processing times and problems in sustainable trouble shooting. An automated evaluation system helps to identify quality problems. It prevents companies from sending poor 8D-reports to their customers.
quality management, complaint handling, 8D-report, quality evaluation, evaluation method
